Privacy Policy

At 3rd Sector Support, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller responsible for your personal data is:

Julian Pike

Third Sector Support

Email: ventureout24@gmail.com

Website: 3rdsectorsupport.co.uk

1. What Information We Collect

We may collect and process the following personal data about you:

• Your name and job title

• Your organisation's name and address

• Your email address and telephone number

• Information about your organisation and its funding needs

• Details you provide when completing a contact or enquiry form

• Payment information when purchasing services (processed securely via a third-party payment provider)

• Information provided during a consultation or in the course of delivering services

2. How We Collect Your Information

We collect information in the following ways:

• When you complete a contact or enquiry form on our website

• When you book a free consultation or purchase a service

• When you email, call, or message us directly

• When you interact with our social media pages

• Through cookies and analytics tools on our website (see Section 7)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested

• To manage our business relationship with you and your organisation

• To send you information about our services where you have given consent or have a legitimate interest

• To process payments for services

• To comply with any legal obligations

• To improve our website and services

4. Our Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following legal bases:

• Contract: processing is necessary to deliver the services you have purchased or requested

• Legitimate interests: to manage our business and communicate with prospective clients

• Consent: where you have explicitly agreed, such as signing up to receive updates or marketing

• Legal obligation: to comply with applicable laws and regulations

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client data related to grant writing services is retained for a minimum of six years in accordance with HMRC requirements. Enquiry data from non-clients is deleted after 12 months if no service is engaged.

6. Sharing Your Information

We do not sell your personal data. We may share your data with trusted third parties only where necessary, including:

• Payment processors (e.g. Stripe or PayPal) to handle transactions securely

• IT and website service providers who support our operations

• Legal or regulatory authorities where required by law

7. Cookies

Our website uses cookies to improve your experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function correctly

• Analytics cookies: to understand how visitors interact with our website (e.g. Google Analytics)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate data

• The right to request deletion of your data ("the right to be forgotten")

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at ventureout24@gmail.com. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Website: www.ico.org.uk

Telephone: 0303 123 1113

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Julian Pike

3rd Sector Support

Email: ventureout24@gmail.com

Website: 3rdsectorsupport.co.uk